Tracking isn’t just an analogue detailing a package’s journey, it’s the tangible customer experience a client receives until the package arrives.
As a service provider, tracking can make or break you. You need to provision tracking data:
- Across every carrier
- Provide a single source of truth for all packages shipped for each client
- Not be reliant on third party tracking sites that require you to visit a second site to obtain tracking
- Deliver the most efficient means for a CSR to answer any questions accurately
ParcelPrep tracking provides the most efficient method for CSRs to enhance the client experience.
We continually fetch and feed data from all carriers into a single portal for all shipments that’s updated every 5 minutes for near real time tracking.
Leverage ParcelPrep’s tracking portal as an integrated feature or easily add comprehensive tracking to your existing solution.